Shipping
Most online orders received before noon (Pacific Standard Time) will ship same day Monday through Friday (except holidays). However with COVID19 restrictions, some orders may be delayed by a day due to our social distance protocols for safety in the workplace. Â Orders received after 12:00pm (Pacific Standard Time) will be shipped the following day. If a product you ordered is out of stock you will be notified immediately and your shipping will be expedited at no additional cost to you. Â Custom orders typically take 1-3 days to ship for mops and up to 3-4 weeks for Courtcrafters.
We use 3rd party shippers and are not responsible for shipping delays caused by weather, staffing shortages, the COVID 19 pandemic, or other delays out of our hands. Â If your package arrived late please contact UPS or the 3rd party shipping company. Â We do not offer refunds for shipping once your package has been picked up by UPS or any other 3rd party shipping company.
All orders are shipped UPS.
Refused orders
All refused orders will be subject to a handling charge of $10 plus shipping charges and fees. We must be notified within 7 days after receipt of all damaged goods or shortages.
Shortages
Claims for shipment shortage shall be deemed waived unless presented to us in writing within 7 days of shipment.
Returns
Please note that the following items may not be returned: Discontinued items, special order items, custom orders, items not purchased from us.
All non-defective items returned are subject to 15% restocking fee.
We offer a 30 day return policy on selected items based on manufacturer return policies. For further information not listed, please contact us.
No products will may be returned after 30 days.
Please email returns@courtfloors.com  to obtain a Return Merchandise Authorization (RMA) number before shipping your product back. NO returns of any type will be accepted without an RMA number. For faster service, please include the following information in your email for an RMA number:
- Customer Name
- Invoice Number
- Product Identification
- Nature of the Problem
All products returned MUST:
- Be 100 percent complete
- Contain ALL original boxes and packing materials
- Have original UPC codes on the manufacturer boxes (where applicable)
- Contain all manuals
- Blank warranty cards and other accessories and documentation provided by the manufacturer
Customer is responsible for shipping charges on returned items. Shipping and Delivery charges are not refundable.
We strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for us to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify us of damaged goods within the first 7 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 877-929-6677 to arrange for carrier inspection and a pick up of damaged merchandise.
DEFECTIVE returns can be returned  within 15 days from the invoice date, at our discretion for: credit, replacement, exchange or repair.
* Not responsible for typographical errors
