{"id":215,"date":"2013-10-29T06:06:35","date_gmt":"2013-10-29T06:06:35","guid":{"rendered":"https:\/\/courtfloors.com\/store\/?page_id=215"},"modified":"2025-12-14T12:49:12","modified_gmt":"2025-12-14T20:49:12","slug":"shipping","status":"publish","type":"page","link":"https:\/\/www.courtfloors.com\/store\/shipping\/","title":{"rendered":"Shipping"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Shipping &amp; Fulfillment Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Standard Shipping Times<\/strong><br>Most online orders received&nbsp;<strong>before 12:00 PM (Pacific Standard Time)<\/strong>, Monday through Friday (excluding holidays), will ship the&nbsp;<strong>same day<\/strong>.<br>Orders placed&nbsp;<strong>after 12:00 PM (PST)<\/strong>&nbsp;will ship on the&nbsp;<strong>next business day<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Out-of-Stock Items<\/strong><br>If an item you\u2019ve ordered is out of stock, you will be&nbsp;<strong>notified immediately<\/strong>. We will&nbsp;<strong>expedite shipping at no additional cost<\/strong>&nbsp;once the item becomes available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Custom Orders<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom Mops:<\/strong>&nbsp;Ship within&nbsp;<strong>1\u20133 business days<\/strong><\/li>\n\n\n\n<li><strong>CourtCrafters:<\/strong>&nbsp;May take&nbsp;<strong>3\u20134 weeks<\/strong>&nbsp;for production and fulfillment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Shipping Carrier Delays<\/strong><br>We ship via&nbsp;<strong>third-party carriers<\/strong>&nbsp;such as UPS and FedEx. While we do our best to ensure prompt delivery, we are&nbsp;<strong>not responsible for delays<\/strong>&nbsp;caused by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Weather or natural events<\/li>\n\n\n\n<li>Carrier staffing shortages<\/li>\n\n\n\n<li>COVID-19-related disruptions<\/li>\n\n\n\n<li>Any circumstances beyond our control<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your package is delayed or arrives late, please contact the&nbsp;<strong>carrier directly<\/strong>&nbsp;(e.g., UPS, FedEx) for resolution.<br>We do&nbsp;<strong>not issue shipping refunds<\/strong>&nbsp;once a package has been picked up by a third-party shipper.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your item is delivered by the shipping carrier (UPS or FedEx), the buyer assumes responsibility.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Refused orders<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All refused orders will be subject to a handling charge of $10 plus shipping charges and fees. We must be notified within 7 days after receipt of all damaged goods or shortages.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Shortages<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Claims for shipment shortage shall be deemed waived unless presented to us in writing within 7 days of shipment.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please read the following return guidelines carefully. By purchasing from Courtfloors.com, you agree to the terms below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Non-Returnable Items<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following items&nbsp;<strong>may not be returned<\/strong>&nbsp;under any circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discontinued items<\/li>\n\n\n\n<li>Special order items<\/li>\n\n\n\n<li>Custom orders<\/li>\n\n\n\n<li>Items not purchased directly from Courtfloors.com<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>General Return Guidelines<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All non-defective returns are subject to a\u00a0<strong>20% restocking fee<\/strong>.<\/li>\n\n\n\n<li>We offer a&nbsp;<strong>30-day return policy<\/strong>&nbsp;on select items, based on manufacturer return policies.<\/li>\n\n\n\n<li><strong>No returns will be accepted after 30 days<\/strong>&nbsp;from the invoice date.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, please email&nbsp;<strong><a>returns@courtfloors.com<\/a><\/strong>&nbsp;to request a&nbsp;<strong>Return Merchandise Authorization (RMA)<\/strong>number.<br><strong>No returns will be accepted without an RMA number.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include the following in your RMA request email:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer Name<\/li>\n\n\n\n<li>Invoice Number<\/li>\n\n\n\n<li>Product Name\/Identification<\/li>\n\n\n\n<li>Description of the Issue or Reason for Return<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return Conditions<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All products returned&nbsp;<strong>must be<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>100% complete and in original condition so the item can be resold<\/li>\n\n\n\n<li>Accompanied by all original packaging materials and boxes<\/li>\n\n\n\n<li>Including original UPC codes (where applicable)<\/li>\n\n\n\n<li>Containing all manuals, blank warranty cards, accessories, and documentation<\/li>\n\n\n\n<li>20% restocking fee<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The customer is responsible for&nbsp;<strong>all return shipping charges<\/strong>.<br>Shipping and delivery fees are&nbsp;<strong>non-refundable<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We strongly recommend:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fully insuring your return shipment<\/li>\n\n\n\n<li>Using a carrier that provides&nbsp;<strong>proof of delivery<\/strong>&nbsp;for your protection<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Damaged Shipments<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your merchandise arrives damaged:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Refuse the shipment<\/strong>&nbsp;if damage is visible upon delivery.<\/li>\n\n\n\n<li>If accepted, make sure the damage is noted on the carrier\u2019s delivery record.<\/li>\n\n\n\n<li>Save the original packaging and merchandise.<\/li>\n\n\n\n<li>Contact us&nbsp;<strong>within 7 days of delivery<\/strong>&nbsp;to arrange for a carrier inspection and return.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Call&nbsp;<strong>360-954-5986<\/strong>&nbsp;to report damage and schedule inspection and pickup.<br><strong>Claims reported after 7 days<\/strong>&nbsp;fall under our regular return policy and&nbsp;<strong>cannot be treated as damage claims<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Defective Products<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Defective items may be returned&nbsp;<strong>within 15 days<\/strong>&nbsp;of the invoice date. At our discretion, we may offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Credit<\/li>\n\n\n\n<li>Replacement<\/li>\n\n\n\n<li>Exchange<\/li>\n\n\n\n<li>Repair<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Important Notic<\/strong>e<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Courtfloors.com is&nbsp;<strong>not responsible for typographical errors<\/strong>.<br>Please review your order carefully before finalizing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>* Not responsible for typographical errors<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image alignleft\"><img decoding=\"async\" width=\"546\" height=\"353\" data-src=\"https:\/\/courtfloors.com\/store\/wp-content\/uploads\/2013\/10\/shipping.jpg\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"shipping\" class=\"wp-image-248 lazyload\"\/><noscript><img data-recalc-dims=\"1\" decoding=\"async\" width=\"546\" height=\"353\" src=\"https:\/\/i0.wp.com\/courtfloors.com\/store\/wp-content\/uploads\/2013\/10\/shipping.jpg?resize=546%2C353&#038;ssl=1\" alt=\"shipping\" class=\"wp-image-248\" srcset=\"https:\/\/i0.wp.com\/www.courtfloors.com\/store\/wp-content\/uploads\/2013\/10\/shipping.jpg?w=546&amp;ssl=1 546w, https:\/\/i0.wp.com\/www.courtfloors.com\/store\/wp-content\/uploads\/2013\/10\/shipping.jpg?resize=320%2C207&amp;ssl=1 320w, https:\/\/i0.wp.com\/www.courtfloors.com\/store\/wp-content\/uploads\/2013\/10\/shipping.jpg?resize=400%2C259&amp;ssl=1 400w, https:\/\/i0.wp.com\/www.courtfloors.com\/store\/wp-content\/uploads\/2013\/10\/shipping.jpg?resize=480%2C310&amp;ssl=1 480w\" sizes=\"(max-width: 546px) 100vw, 546px\" \/><\/noscript><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Fulfillment Policy Standard Shipping TimesMost online orders received&nbsp;before 12:00 PM (Pacific Standard Time), Monday through Friday (excluding holidays), will ship the&nbsp;same day.Orders placed&nbsp;after 12:00 PM (PST)&nbsp;will ship on the&nbsp;next business day. Out-of-Stock ItemsIf an item you\u2019ve ordered is out of stock, you will be&nbsp;notified immediately. We will&nbsp;expedite shipping at no additional cost&nbsp;once the &hellip;<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/www.courtfloors.com\/store\/shipping\/\"> <span class=\"screen-reader-text\">Shipping<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"open","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","footnotes":""},"class_list":["post-215","page","type-page","status-publish","hentry","thunk-woo-product-list","big-store-woo-hover-none","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"jetpack_shortlink":"https:\/\/wp.me\/PcUz45-3t","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.courtfloors.com\/store\/wp-json\/wp\/v2\/pages\/215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.courtfloors.com\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.courtfloors.com\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.courtfloors.com\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.courtfloors.com\/store\/wp-json\/wp\/v2\/comments?post=215"}],"version-history":[{"count":34,"href":"https:\/\/www.courtfloors.com\/store\/wp-json\/wp\/v2\/pages\/215\/revisions"}],"predecessor-version":[{"id":21590,"href":"https:\/\/www.courtfloors.com\/store\/wp-json\/wp\/v2\/pages\/215\/revisions\/21590"}],"wp:attachment":[{"href":"https:\/\/www.courtfloors.com\/store\/wp-json\/wp\/v2\/media?parent=215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}